Terms and conditions

General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the sale of goods by us, Chatsworth Estate Farm Shop to you, the customer, by telephone, email, and via our website at www.chatsworth.org and will form the basis of any contract of sale between us.

Please read these carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available on request.

Your orders are an offer to purchase goods from us. We will confirm receipt of your order by sending you a ‘Confirmation Email’. This is the point at which we accept your order and the contract is formed (subject to these 'General terms and conditions'). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions).

Orders

All orders for goods made by telephone to our customer services representative are subject to these 'General Terms and Conditions'.

Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order, you must notify us by email, as soon as possible, and provided the order has not already been submitted to our Distribution Centre we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched, if the goods are no longer in stock (see Substitution below).

Minimum order value is £250.

For smaller purchase values, please visit the Chatsworth Estate Farm Shop for a wide range of hamper and gift box options. These are available for direct purchase, subject to availability.

  • All orders for pre-Christmas delivery to be received by 1 December 2017.
  • The last delivery date will be 15 December 2017.

Substitution items

Chatsworth Estate Farm Shop may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within hampers, gift boxes and mixed orders. We will notify you prior to making any substitutions.

Payment

Payment for goods must be made either by cash, credit/debit card or cheque (made payable to Chatsworth Estate Trading Limited) when the order is placed. In addition to the payment methods above, payment by invoice can also be accepted with prior agreement.

Prices are charged in GBP sterling, at the price when placing your order. Prices displayed in brochures and on the website include Value Added Tax which will be applied at the current rate.

Product description and specifications

We have made every effort to ensure that the goods displayed on this website and in our brochures conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions (including wine vintages) are for illustration purposes only. However, items on the website and brochures are quoted as accurately as possible.

We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website, without prior notice.

Privacy notice

For our policy on privacy and cookies please visit: www.chatsworth.org/privacy

Age restrictions

We only sell items to adults (i.e. people aged 18 or over). If you are under 18, you may use this brochure or our website only with the involvement of a parent or guardian. By placing an order with us it is confirmation that you are of legal age.

By law we cannot sell knives or products containing alcohol to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Gift messages

You may send us personal gift cards which you would like including within your hamper or gift box. Additional items, representing your company, may also be included; however, this would require our agreement.

Food, food hampers and gift boxes

Hampers and gift boxes contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are NOT included in the hampers unless stated. Packaging may vary. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value.

Right to cancel and return purchases

The cancellation of orders must be in writing to the Chatsworth Estate Farm Shop before orders have been dispatched. Any items ordered and dispatched must be returned at the purchasers cost. Items returned must be in sound order with the packaging remaining intact. Returned items should be returned without delay and must be received within 7 calendar days of delivery to you. Items may be returned to our store in person with prior agreement.

Items damaged in transit, defective and incorrect

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. “Faulty”), we will exchange items without charge to you, for a period of 30 days from the date of sale or provide you with a full refund. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter.

Delivery

Delivery can only be made to one address. For full information of our delivery services and charges, please contact us.

Collection

Collection is available from Chatsworth directly by prior agreement.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control

Alterations to this website and the general terms and conditions

We reserve the right at any time to make changes to these General Terms & Conditions of Sale, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order. We may transfer our rights and obligations under these terms to another organisation.

However, you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the Terms & Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining Terms & Conditions.

Governing law and jurisdiction

These General Terms & Conditions are governed by and construed in accordance with the laws of England and Wales are under the non-exclusive jurisdiction of the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts.

Customer support

To place an order and for all other enquiries, please contact our Customer Services Department:

Tel: 01246 565 411
Monday to Friday, from 9am to 5pm

Email: farmshop@chatsworth.org

Returned items

For returns authorised by the Chatsworth Estate Farm Shop Customer Services if they are damaged, faulty or incorrect, should be returned to the following address with a note setting out the order number (as shown on the delivery note received with the delivery) and the reason for the return:

Chatsworth Estate Farm Shop
Pilsley
Bakewell
Derbyshire DE45 1UF