At Chatsworth, we measure performance in terms of our triple bottom line: our social, economic and environmental impacts. We find that our visitors respect our efforts to act responsibly and they want to engage with our sustainability journey. As such, we provide a Responsible Visitor Charter containing practical suggestions for acting in a sustainable manner.
Visitor wellbeing
Our visitors are surveyed throughout the year, including during events. This research also informs our visitor experience plan, enabling us to share engaging stories and experiences in line with our Core Values.
A number of measures included in our surveys help us to gauge visitor wellbeing; these are enjoyment, value for money and likelihood to recommend. We define excellence as a score exceeding 90%.
Results from our 2023 visitor surveys are below.
Continue reading about our 10 goals for 10 years...
Help create 1000 homes and 1000 jobs in the local area
By investing in the regeneration of areas around our estates
Double the benefit to local economies from our organisations
As measured by the value of the direct and indirect goods and services we buy
Buy at least 50% of our supplies and services locally
Within 30 miles by road of our estates
Invest £50m in our heritage properties and landscapes
Specifically in their repair, restoration, improvement and development
Enable every child in local schools to experience our estates
As part of their primary education, reaching every school through physical visits onsite or our virtual presence in schools
Be recognised as an excellent employer
Achieving scores of 80%+ for all measures of satisfaction and engagement in our staff and volunteer survey
Create 500 work opportunities for those in and just out of education
Working with local education and training providers to create these opportunities to benefit young people
Reduce our impact on the environment
Through improved management of waste and emissions
Improve the quality of life and wellbeing of our local communities
By providing accessible green spaces, reducing car journeys to our estates and supporting our local communities
