Terms of Service
These General Terms and Conditions of Sale govern the sale of goods by us, Chatsworth Settlement Trustees (The Chatsworth Forestry and Arboriculture Department) to you, the customer, by telephone, email, and via our website at chatsworth.org/park/forestry and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available on request.
Your orders are an offer to purchase goods from us. We will confirm receipt of your order by sending a confirmation email, a text alert, or telephone call. This is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions).
All orders for goods made by telephone to our Customer Liaison Representatives are also subject to these Terms & Conditions.
We make no guarantees, that once placed and paid for, an order can be amended. If you wish to amend an order, you must notify us by email or telephone, as soon as possible, and provided the order has not already been submitted to our Distribution Centre we will try to amend it. We also reserve the right to cancel your order before the goods are dispatched, if the goods are no longer in stock (see Substitution below).
All orders before Christmas delivery to be received by 18 December. The last delivery date will be 21 December.
We reserve the right to close our order book earlier than the above date so please order promptly.
The Chatsworth Forestry and Arboriculture department (as part of Chatsworth Settlement Trustees) may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. In the case that a substitution will be made, you the customer will be contacted in the first instance to confirm the substitution and if unsatisfactory, to issue a refund.
Payments for goods must be made by credit/debit card when the order is placed. Returning customers may be able to make payment for goods by BACS or cheque in special circumstances (these can be discussed with our customer liaison representatives if requested over the telephone).
In addition to the payment methods above, payment by invoice can also be accepted for corporate customers with prior agreement.
Prices are charged in GBP sterling, at the price when placing your order. Prices displayed in leaflets and on the website include Value Added Tax which will be applied at the current rate, with this including a lower rated Value Added Tax for residential customers and businesses who will be the end user of the product. Those purchasing products who are intending to resell the products will be charged the current standard Value Added Tax rate.
Delivery of Goods
Any dates and times we specify for delivery of the goods are an estimate. Any date requested by you, the customer, cannot be and does not act as a guarantee of a delivery date. We shall not be liable to you if we do not deliver on or at any particular date or time. If we are unable to deliver the goods because you have not provided appropriate instructions or not paid for your order in full, the risk in the goods shall pass to you. We may store such goods until delivery can be rearranged and you shall be liable for all related costs and expenses arising from such non delivery including transport and storage costs.
We will deliver to properties provided there is a suitable road to the point where delivery is requested. If no such road exists, delivery will be made to the nearest point at which, in the driver’s opinion, the vehicle can safely and lawfully unload. If any goods or packaging has been delivered and deposited, where on the public highway or elsewhere, you shall be responsible for all steps that need to be taken for the protection of persons or property in relation to such goods and packaging and shall indemnify us in respect of all or any costs, claims, losses or expenses which we may incur as a result of such delivery.
We will not be liable for any shortages in quantity delivered unless you give written notice to us or inform us verbally over the phone within two working days of delivery. In any event our liability shall be limited to making good the shortfall. We may deliver goods by separate instalments. Any query about delivery shall be made as soon as possible and in any event within 5 working days of the date when goods would in the ordinary course of events have been delivered else the goods shall be deemed to have been delivered on the date specified when placing your order. We shall not be responsible for taking back any non-chargeable packaging.
Product description and specifications
We have made every effort to ensure that the goods displayed on this website and on our leaflets conform to the descriptions and photographs. The colours, specification, dimensions and descriptions are for illustration purposes only. However, items on the website and leaflets are quoted as accurately as possible. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website, without prior notice.
Our woodchip is sourced externally from the Chatsworth Estate. Please note that the moisture content of the woodchip you receive may vary between orders.
Certification of Products
Our woodlands are managed under the UK Woodland Assurance Standard, FSC® (Forest Stewardship Council) certified and audited annually to ensure we are operating to the highest industry standards. All of the Hardwood Firewood, Softwood Firewood and Kindling we produce and sell is 100% FSC® certified under our Group Certification Number: SA-FM/COC-004552 G009. Our firewood is also on the Biomass Suppliers List (BSL) under the BSL Authorisation Number: BSL0110305-0002. This means our woodfuel meets the eligibility requirements for the Renewable Heat Incentive (RHI) scheme. If the customer will be using our woodfuel to meet the RHI sustainability criteria for RHI payment claims, they must notify Chatsworth Settlement Trustees in writing before placing an order.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use our website or leaflet only with the involvement of a parent or guardian. By placing an order with us it is confirmation that you are legal age.
Right to cancel and return purchases
The cancellation of orders must be in writing to the Chatsworth Forestry and Arboriculture Department addressed to The Chatsworth Settlement Trustees before orders have been dispatched. Any items ordered and dispatched must be returned at the purchasers cost. Items returned must be in sound order with the packing remaining intact. Returned items will be collected by our team at a time which will be determined by us, the supplier.
Items damaged in transit, defective & incorrect
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. “Faulty”), we will exchange items without charge to you, for a period of 30 days from the date of sale or provide you with a full refund. We will check items on their return in order to enable us to investigate the matter. If the customer believes any items are defective due to moisture content, they must notify us within 7 days of delivery of the item and will exchange items without charge to you if they are found to be defective.
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and General Terms and Conditions
Governing Law and Jurisdiction
These General Terms & Conditions are governed by and construed in accordance with the laws of England and Wales are under the non-exclusive jurisdiction of the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English Courts.