- 1. How are you protecting the health of visitors and staff during the coronavirus pandemic?
The health and wellbeing of our visitors and staff is our number one priority and we have been awarded the VisitBritain 'We're Good To Go' COVID-19 industry standard. While we will always offer our usual warm welcome, you will notice a few changes when you visit us. What to expect on your visit.
- 2. Is Chatsworth open?
The house, garden, farmyard, shops and restaurants are open. View our opening times
Tickets and discounts
- 3. Does Chatsworth offer Gift Aid?
Yes, you can Gift Aid your admission to Chatsworth.
Chatsworth is run by a charity*, the Chatsworth House Trust, and all ticket income goes directly towards the upkeep, preservation and improvement of the house, collection and landscape for the long-term benefit of visitors.
- You pay 10% above entry price.**
- You receive a gift voucher worth 15% of the entry price to spend on the day of your visit.
- You can spend the gift voucher in a shop, café or a restaurant in a single transaction.***
- We receive an extra 25% from the government to maintain Chatsworth.
If you can Gift Aid – and you must be a UK taxpayer to do so – the government will give us an extra 25% on top of your kind donation, in lieu of the tax you have paid. It is a rare opportunity to decide how your tax is spent, and all of this money goes directly to the work of the Chatsworth House Trust.
* The Chatsworth House Trust is a registered charity, Charity No. 511149.
** Admission prices including Gift Aid are rounded up to the nearest 5 pence.
*** No change is given where the amount spent is less than the value of the voucher.
Find out more about Gift Aid.
- 4. You will be closed on the date I am supposed to visit. Can I postpone or get a refund?
If you have already booked tickets and need to postpone your visit, please email email@example.com.
Anyone with tickets to visit on a date when we are closed, or for an event that has had to be cancelled/postponed, will be contacted by our bookings team, at least two weeks before the date of the visit. You do not need to take any action to contact us.
- 5. My gift voucher has expired; will it be extended due to the coronavirus pandemic?
Day out vouchers (house/garden/farmyard) cannot be redeemed until we are able to remove the requirement for visitors to pre-book tickets. The validity of all such vouchers has been extended to 31 Oct 2021, excluding 1 Nov 2020 – 31 Mar 2021.
Afternoon tea vouchers can be redeemed from 18 July onwards, and have also been extended until 31 Oct 2021.
- 6. Does you offer a discount for carers?
We offer free admission to carers. Do not include carers when booking online as they will be given complimentary admission on arrival. If you should need any access assistance, please email us or call us on 01246 565 300.
- 7. Is Chatsworth a National Trust or English Heritage property?
Chatsworth is not part of the National Trust or English Heritage, so standard admission prices apply. View our tickets and prices.
- 8. Is Chatsworth a Treasure House of England?
Chatsworth is one of the Treasure Houses of England. Find out more about the Treasure Houses of England and their hotel partner Classic British Hotels.
Visiting the house, garden, farmyard and park
- 9. Are dogs allowed at Chatsworth?
Well behaved dogs on leads are welcome in the garden and park, and assistance dogs are allowed in the house and farmyard as well. We’ve also made some additions this year, to make visiting Chatsworth with your dog as simple and fun as possible. Learn more about visiting with your dog.
Dogs are not allowed in the house or farmyard and adventure playground, but there are posts to tie dogs up for a short time outside the farmyard. We do not advise that you leave your dog in your car. Assistance dogs, such as guide dogs, are allowed in the house and farmyard.
- 10. Is photography and videography allowed at Chatsworth?
Photography and videography for personal use is welcome, however tripods and lighting equipment may not be used in the house, garden or farmyard and selfie sticks may not be used in the house. Flash photography may also be restricted in the house and drones are not permitted anywhere on the estate. Professional photography is not permitted, and photographs taken on the estate may not be sold or used for any commercial or promotional purpose.
Photography and videography of some loan paintings in the house may be restricted, as indicated by signs or information provided by guides.
Photography and videography of children and young people is prohibited without consent of the accompanying adult. This includes, but is not limited to, school groups and/or those attending family events.
Please note that wedding photography and videography are exclusive to couples getting married at Chatsworth. Visitors dressed in wedding attire will not be allowed access to the house or garden. In order to preserve the exclusivity for the couples who choose to get married here, professional portrait and engagement photography is not permitted at Chatsworth.
We reserve the right to ask visitors taking part in wedding, engagement, portrait or commercial photography to leave the premises.
- 11. Are drones allowed at Chatsworth?
Please note that in the interests of visitor safety, we do not permit the launching or landing of drones on the Chatsworth Estate, unless agreed in advance in writing.
For further information, please see the Drone Code produced by the Civil Aviation Authority for a practical guide on how to fly your drone safely and in full compliance with the law.
- 12. Are barbecues allowed at Chatsworth?
Barbecues are not allowed anywhere on the Chatsworth Estate.
Please read more about enjoying the park safely.
- 13. Are bags, pushchairs or mobility scooters allowed in the house?
Unfortunately, we cannot allow large bags, rucksacks, pushchairs or rucksack-style baby carriers in the house. There is storage available in the left luggage room.
Mobility scooters also cannot be used inside the house. However, other smaller mobility aids may be used.
- 14. How long does it take to explore the visitor route of the house?
We recommend 1.5+ hours to be able to see everything in the house.
- 15. I would like to see a particular piece from the collections; where is it?
We have lots of exciting objects and artwork, but they are not always on display for public view.
We have an active programme of exhibitions and loans, plus objects may be rotated or removed for cleaning and restoration.
If you are interested in seeing a particular piece, please contact us in advance of your visit to find out if it will be on public display.
- 16. What is not allowed in the garden?
Gazebos, tents, bicycles, skateboards and scooters are not allowed in the garden.
Barbecues are not allowed in the garden or anywhere else on the Chatsworth Estate.
Please also see question 13 about the flying of drones.
- 17. When are the water features active in the garden?
The water features play during the open season from 11am until 4.30pm. Please note that the water features are gravity fed and reliant on the water levels in the lakes above Chatsworth. The active times may change due to rainfall.
- 18. Am I allowed to swim in, or use canoes/boats on the river?
Swimming and the use of canoes or boats on the River Derwent on the Chatsworth Estate is not permitted. This is to avoid disruption to the ecosystem of the river, and to help ensure the safety of our visitors. The river contains deep pools with undercurrents below the weirs as well as the possibility of slippery and sharp objects on the river bed. There are no navigation rights on the River Derwent within the Chatsworth Estate.
- 19. What activities are allowed in the park?
You are welcome to walk, cycle, picnic and play in the park for free. We do, however, ask you to follow the a few simple guidelines and to be aware that access may sometimes be limited. Learn more about enjoying the park safely.