At Chatsworth, we measure performance in terms of our triple bottom line: our social, economic and environmental impacts. We find that our visitors respect our efforts to act responsibly and they want to engage with our sustainability journey. As such, we provide a Responsible Visitor Charter containing practical suggestions for acting in a sustainable manner.

Visitor wellbeing

Our visitors are surveyed throughout the year, including during events such as the Chatsworth International Horse Trials and the Chatsworth Country Fair. This research is used to develop a long term plan for visitor experience and interpretation, in line with our Core Values and Chatsworth brand values.

A number of measures included in our surveys help us to gauge visitor wellbeing; these are enjoyment, value for money and likelihood to recommend. For these measures, we aim to achieve visitor feedback scores of over +90%.

The results from our 2018 visitor surveys are given below.

 

Please note, likelihood to recommend is calculated as the % of responses giving 9-10 out of 10 (promoters) minus the % of responses giving 0-6 out of 10 (detractors). Scores, therefore, can range from -100% to +100%.

Stay in touch with Chatsworth

Newsletter sign-up

Never miss a thing. Stay up to date with our latest news, offers and events by entering your details below: